At JacketPro.shop, we are committed to providing high-quality products and ensuring customer satisfaction. To support this commitment, we offer a comprehensive warranty for all our jackets. Please review the details of our Warranty Policy below:
Warranty Coverage
- All jackets purchased from JacketPro.shop are covered under a 1-year limited warranty from the date of purchase.
- The warranty covers defects in materials and workmanship, including stitching, zippers, buttons, and fabric integrity under normal use.
Exclusions
The warranty does not cover:
- Damage caused by improper care, accidents, misuse, or alterations.
- Normal wear and tear, including fading, pilling, or minor fabric snags.
- Damages caused by exposure to extreme conditions (e.g., fire, chemicals, or sharp objects).
Warranty Claim Process
To initiate a warranty claim:
- Contact us at support@jacketpro.shop or call +1 682-837-0339.
- Provide proof of purchase (order number, receipt) and a detailed description of the defect.
- Attach clear photos of the defective product for review.
Resolution Options
Upon verifying the warranty claim, we will:
- Repair the defective item free of charge, if possible.
- Replace the item with an identical or comparable jacket if the defect cannot be repaired.
- Refund the purchase price if repair or replacement is not feasible.
Warranty Limitations
- The warranty is valid only for the original purchaser and is non-transferable.
- Shipping costs for returning the item to us are the responsibility of the customer. However, we will cover shipping for repaired or replacement items.
Thank you for choosing JacketPro.shop. Your satisfaction and trust are our top priorities, and we stand by the quality of our jackets!
Contact Us :
Support Time: 24/7
Store Name: jacketpro
Store Phone: +1 682-837-0339
Store Email: support@jacketpro.shop
Store Address: 3726 Albany Post Rd, Hyde Park, NY 12538, USA