At JacketPro.shop, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your product, our Refund and Returns Policy is here to assist you.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
- Items that are damaged, defective, or incorrect upon delivery are eligible for returns and refunds.
Non-Returnable Items
The following items cannot be returned:
- Contact Us: Email us at support@jacketpro.shop or call +1 682-837-0339 with your order number and details about the issue.
- Approval: Once your return request is approved, we will provide you with the return address and instructions.
- Shipping: Pack the item securely and send it back to us. Please note that the customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Refund Policy
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued to your original payment method within 5-7 business days.
- Please note that shipping fees are non-refundable.
Exchange Policy
- Exchanges are allowed for size, color, or defective items, subject to availability.
- Contact us within 30 days of receiving your item to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. Include pictures and details of the issue to help us resolve it promptly.
Late or Missing Refunds
- If you haven’t received your refund after 7 business days, check with your bank or payment provider.
- For further assistance, contact us at support@jacketpro.shop or call +1 682-837-0339.
Thank you for choosing JacketPro.shop. We strive to ensure a hassle-free shopping experience!
Contact Us :
Support Time: 24/7
Store Name: jacketpro
Store Phone: +1 682-837-0339
Store Email: support@jacketpro.shop
Store Address: 3726 Albany Post Rd, Hyde Park, NY 12538, USA