Welcome to JacketPro.shop! Below, you’ll find answers to some of the most frequently asked questions about our jackets, ordering process, shipping, returns, and more. If your question isn’t answered here, feel free to reach out to us anytime.
What types of jackets do you sell?
We offer a wide range of high-quality jackets for all seasons, including winter coats, leather jackets, lightweight windbreakers, and more. Our products are designed for durability, comfort, and style.
How do I place an order?
To place an order, simply:
- Browse our website and select your preferred jacket.
- Choose your size, color, and quantity.
- Add the item to your cart and proceed to checkout.
- Complete the payment process, and you will receive an order confirmation email.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure online payment options as displayed during checkout.
How long does shipping take?
Shipping times vary based on your location:
- Domestic Shipping (USA): 5–8 business days
- International Shipping: 10–14 business days
- We also provide tracking information so you can monitor your order’s progress.
Do you offer free shipping?
Yes, we offer free shipping on all orders above a certain amount. The threshold for free shipping will be displayed at checkout.
Can I return or exchange a jacket?
Yes, we offer a hassle-free 30-day return and exchange policy. If you’re not satisfied with your purchase, contact us at support@jacketpro.shop or call +1 682-837-0339 for assistance.
How do I care for my jacket?
Proper care depends on the material:
- Leather Jackets: Wipe with a damp cloth and condition periodically.
- Fabric Jackets: Machine or hand wash as per the care label instructions.
- Down Jackets: Dry clean or use a front-loading washing machine on a gentle cycle.
What should I do if I receive a defective product?
We take quality seriously! If you receive a defective or damaged jacket, please contact us immediately at support@jacketpro.shop with your order details and photos of the issue. We’ll resolve it with a replacement, repair, or refund.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your package’s status.
Do you offer a warranty?
Yes, all our jackets come with a 1-year limited warranty covering material and workmanship defects. Please review our Warranty Policy for more details.
Thank you for shopping at JacketPro.shop! We’re here to provide you with the best shopping experience.
Contact Us :
Support Time: 24/7
Store Name: jacketpro
Store Phone: +1 682-837-0339
Store Email: support@jacketpro.shop
Store Address: 3726 Albany Post Rd, Hyde Park, NY 12538, USA